1. Purpose
The purpose of this policy is to establish a documented process for receiving, evaluating, and making decisions on appeals against the results of the certification process of ICMC Philippines. This ensures fairness, transparency, and consistency in all appeal-related matters.
2. Scope
This policy applies to all candidates who have undergone the ICMC Philippines certification process and wish to contest the outcome of their assessment or certification decision.
3. Guiding Principles
Fairness – All appeals will be handled impartially and without bias.
Transparency – The appeals process is publicly available and accessible without request.
Confidentiality – Information related to appeals will be kept confidential, except where disclosure is required by law or policy.
Timeliness – Appeals will be processed and resolved within a reasonable timeframe.
4. Definitions
Appeal – A formal request by a candidate to review and reconsider the result of their certification process.
Appellant – The individual who submits an appeal.
5. Appeals Process
Step 1: Submission of Appeal
The appellant must submit a written appeal within 30 calendar days from the date of receiving the certification result.
Appeals should be sent to the ICMC Philippines Secretariat via email or registered mail, clearly stating:
Full name and contact details
Date of certification result
Grounds for appeal with supporting evidence
Any relevant documentation or records
Step 2: Acknowledgement of Appeal
The Secretariat will acknowledge receipt of the appeal within 5 working days and forward it to the Appeals Committee for evaluation.
Step 3: Evaluation of Appeal
The Appeals Committee, composed of at least three senior members not involved in the original decision, will:
Review all submitted evidence and documentation
Conduct interviews or request additional information if necessary
Ensure no conflict of interest exists among committee members
Step 4: Decision Making
The Appeals Committee will deliberate and make a decision within 30 working days from receipt of the appeal.
Possible outcomes:
Appeal Upheld – The decision is modified or reversed.
Appeal Denied – The original decision stands.
Step 5: Notification of Decision
The decision will be communicated in writing to the appellant, stating the reasons for the outcome.
The decision of the Appeals Committee is final and binding.
6. Record Keeping
All appeal records will be maintained securely for a minimum of five (5) years.